329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

FESCH.TV INFORMIERT:

Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans With Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. In Episode 329 of Lodging Leaders podcast we explore how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.